Returns Policy

If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days along with the original receipt (or a note with your name and address and order document number R****). Wall and ceiling lights must not have been installed and flexes must not be cut.

We suggest for your own protection you use 1st class registered post, Parcelforce or a well known national courier.

Any refunds will be issued once we have received the goods, unused in their original condition and complete with all the internal packaging and labels. Please take the trouble to pack items in outer packaging so that the boxes do not become soiled with courier labels, writing or brown tape. This refund only includes the total of goods sent not the delivery charge.

We will not charge a restocking fee for returned items.

Any goods with manufacturing faults on arrival will be replaced or refunded.

This does not affect your statutory rights.